Once we receive your order forms, it usually takes 10-14 days until it arrives to you. Our team will work with you to schedule a shipping date that works for you.
Please email or call us with the following: group name, seller/customer name & number, quantity and name of item(s). We will check our systems and then either replace the product or provide a refund. Our products come with a 100% money back guarantee. For missing product we recommend that you wait 72 hours, as in many cases someone else has taken the product home by mistake.
No. We are continually striving to bring you a variety of quality products so that means that products and/or pricing may have changed since your last fundraiser with Mom's Pantry.
Definitely. We provide both options so that it is easy for you. Just collect the order forms and send them in to us. We will have the online orders already in our system and will add them to your overall order. Individual online payments will be credited to your account and reflected on your invoice.
Please call one of our Fundraising Team Members and we will send you out more order forms OR download an electronic version from our fundraiser portal.
Yes, we need this information to generate our labels for sorting and distribution according to seller/customer. It is important that it is clearly written as it ensures accurate reporting, too.
No. Individual order cheques are made out to your group as you collect them with the order forms. Payment for the full fundraising order is then made by cheque or money order to Mom's Pantry from your organization. Individual order cheques will be returned.
Once you collect all the order forms, sort by sellers last name (A-Z) and then by customers last name (A-Z). We will then number and label all products accordingly for easy sorting/distributing.
Sometimes. We will accept add-ons if they are $100.00 or more. Only the coordinator can place the add-on and it can only be done once. So collect all the add-ons, and when they reach $100 or more, fax or email them to us. Please call to let us know you will be sending them in or if you have questions.
Yes. We recommend that you check over each order form as you receive it. Ensure each column total adds up and matches the Grand Total. This protects you as you will be able to ensure that the payment you received from the seller/customer matches the product they ordered.
No. We return all the original order forms to you and include a detailed seller’s report which outlines what each seller sold and the commission they made on their sales. This will help you in allocating funds raised by each person towards the project.
Yes. All of our products have labels in English & French with a list of ingredients, nutritional content and baking instructions.
Fundraising is not available to individuals. It must be for a group cause, such as a school trip, or sports team equipment. The group needs to have a chequing account.